Good hands my ass! I spent hours trying to reach a real person — we’re all familiar with that totally inhumane, infuriating experience when dealing with huge corporations that would rather spend 10 million dollars developing a complicated automated phone system that doesn’t even fucking work than spend 1 second talking to you — and when I finally did reach a real-live person, that person was useless. The company overcharged me by a lot (so much for the security of automated payments, right?) and my account over-drafted but there was nothing, according to the agent, she or the company could do aside from refund the money — when they got around to it. Awesome. Thanks a lot Allstate.
I decided the aggression would not stand and asked to speak to a manager. He assured me the money would be transferred back, but when I pushed him and asked him who’d pay for the transfer charges I’d incur, he gave me the runaround and said I’d have to print out some papers, fax it over to him and then he’d “investigate.” Yeah, like I want to waste anymore of my time paying for their stupid mistake. He had me right where he wanted me.
I was so infuriated by the end of it all, I was close to canceling my car insurance. Problem is, Allstate is the only company I know that will insure my car within 25 miles south of the international border. So unless anyone has any suggestions, I’m stuck with the corporate assholes who still, by the way, have not refunded my goddamn money.
Fuck you Allstate. You suck.